Warranty & Return FAQs

Custom products are non-returnable unless they are defective.

Stock products may be returned within thirty (30) days of delivery if:

• The product is unused
• The product is in its original packaging
• Return authorization is obtained from Dollamur

A restocking fee of up to twenty (20) percent may apply.

Custom orders are final sale with no returns or exchanges. However, if your custom-ordered product shows manufacturing defects, please see additional information provided under the Warranty Information section.

• Customers must inspect shipments immediately upon delivery.
• Any visible shipping damage must be noted on the delivery receipt and reported to Dollamur within three (3) business days.
• Failure to report shipping damage within this timeframe may limit the ability to file a freight claim.

Dollamur offers a limited warranty on all products. Coverage length depends on the product type. This limited warranty applies only to the original purchaser of the product and is non-transferable.

Dollamur has the option to repair or replace a mat during the warranty period. Dollamur reserves the right to determine if a defect is caused by workmanship, material, or some other reason. The determination of repair or replacement will be the sole responsibility of Dollamur.

Definitions

• Original Owner: The individual or entity who purchases the product directly from Dollamur or an authorized distributor.
• Defects: A failure in materials or workmanship that prevents the product from performing as intended under normal use.
• Normal Use: Use of the product consistent with its intended purpose and in accordance with Dollamur care instructions.
• Normal Wear and Tear: Expected cosmetic or performance changes from regular use, including surface scuffing, minor compression, or color variation.

*Please see Q5 & Q6 for detailed information on warranty coverage and warranty length.

Things Covered by Warranty:

• Manufacturing defects in materials
• Manufacturing defects in workmanship
• Failure of product components under normal use

* Things are NOT covered by warranty:

1. Damages caused by:

• Improper installation
• Failure to follow Dollamur Care and Handling guidelines
• Misuse, abuse, or vandalism
• Accidents or impact damage
• Improper storage or transportation
• Modification or alteration of the product
• Use of unapproved adhesives, tapes, or cleaning chemicals
• Exposure to extreme environmental conditions
  

2. Normal wear and tear, including:

• Cosmetic scuffing or surface marks
• Minor compression from storage or handling
• Color fading or discoloration
• Aesthetic changes that do not affect performance
  
  
  
  
  
  

Custom Vinyl Sports Mats: 5-Year Limited Warranty

• Year 1~3: 100% repair or replacement
• Year 4: 50% repair or replacement
• Year 5: 25% repair or replacement

Swain Martial Arts Mats: 5-Year Limited Warranty

• Year 1~3: 100% repair or replacement
• Year 4: 50% repair or replacement
• Year 5: 25% repair or replacement

GymTurf Indoor Sports Turf: 3-Year Limited Warranty

• Year 1: 100% repair or replacement
• Year 2: 50% repair or replacement
• Year 3: 25% repair or replacement

Carpet-bonded Sports Mats: 3-Year Limited Warranty

• 100% repair or replacement
• ** Carpet Logos — 1-year Limited Warranty

Home Sports Mat: 1-Year Limited Warranty

• 100% repair or replacement

All Other Products: 1-Year Limited Warranty

• 100% repair or replacement

• Year 1: Dollamur covers 100%.
• Years 2–3: Customer is responsible for 50%.
• Year 4-5: Customer is responsible for 100%.

To submit a warranty claim, the customer must notify Dollamur within thirty (30) days of discovering the issue. Customers must provide:

• Proof of purchase or order number
• Description of the issue
• Photos or videos showing the defect
• Installation details, if applicable

Yes. 

• Dollamur mats are designed to provide a supportive surface for training, but they do not eliminate the risk of serious injury. Because activities involve movement and physical contact, there is always a risk of injury, including serious injury.
• Ensure there is sufficient space around the mat, and inspect the mat for wear or damage before use. 
• Follow all safety guidelines in the owner's manual and never use the mat as a landing mat.

You should ALWAYS use Dollamur mats with proper training and under the supervision of a qualified instructor. 

It’s normal for roll-out mats to shift slightly during vigorous use. To minimize movement, please take the following precautions before each session.

• Check that the mats are correctly positioned and secured together. Proper installation and secure connection help minimize movement. 
• Ensure the surface beneath is suitable and consider using appropriate mat tape or connection systems as recommended in the instruction manual. 
• Always follow the owner's manual for setup and safety guidance.

To keep your Dollamur mat in good condition:

• Regularly inspect for tears, flattening, or other signs of wear, and repair or replace damaged mats immediately.
• Clean frequently using recommended Dollamur mat cleaning products or other disinfectants to help prevent skin infections.
• Do NOT use bleach, as it can damage the mat material.
• Follow any additional care instructions in the specific Care & Handling manual for your mat type.

Before installation, you should:

• Unroll the mat on a clean, smooth, and dry surface.
• Allow enough clear space around the mat for safe movement.

During installation:

Carefully review the setup instructions included with your mat or refer to the Care & Handling PDF guides available on Dollamur’s Install & Care page before first use.

Customer accounts associated with our previous Magento website were not retained, but rest assured — our team has all of your historic order information on file!

To inquire about past orders, contact us at customerservice@dollamur.com and one of our representatives will be happy to help you.

Once you create a new account through our Shopify store, future transactions will be stored and available in your customer portal.