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Customer Service

Shipping & Delivery

All Dollamur Sport Surfaces shipments will arrive via motor freight either on a 53’ truck or smaller commercial truck. A dispatcher will attempt to contact you before delivering to ensure someone will be present to receive the shipment. The driver is only allowed to unload the freight onto your receiving dock or unloading area. They are not allowed to carry your shipment to a specific location within your facility, so please make certain you have someone to assist moving your order within your facility if necessary.


When your order arrives please follow the steps below to ensure you receive the shipment properly:

1. Please make certain you have someone to assist moving your order into your facility. Commercial carriers will not deliver the freight inside your facility without you incurring additional charges. Inside delivery, delivery with a lift gate, delivery to a residence or delivery to another location other than the delivery address on your order are all services available at an additional cost. Please contact your sales representative for pricing on these services.

2. Inspect your shipment thoroughly. Look for any tears or deep indentions in the packaging. If you notice damage to the packaging, inspect it thoroughly. Many times the packaging will sustain damage but the product you ordered inside will be unharmed.

3. Review the Proof of Delivery (POD) receipt the driver will ask you to sign and confirm you have received the correct piece count. Open packages as necessary to confirm you have received everything you ordered.

4. If you discover legitimate damage that occurred during transit to the product you ordered contact your sales representative immediately then clearly describe the damages on the POD the driver will ask you to sign BEFORE signing the POD. If the damage is extensive, you may refuse the damaged packages and agree to receive the packages that are in good condition only. Again, clearly note your decision to refuse certain rolls on the POD. If you sign the POD without noting any damages you are confirming that you received the shipment free and clear of any damages upon delivery. Dollamur will not be responsible for replacing any rolls that are discovered to have damages if they are not noted on the POD.

Please forward this document to anyone who could be present to receive your shipment. Many times commercial carriers will look for anyone to sign for a shipment and Dollamur will not be responsible for an unauthorized person at your location who receives and signs for your shipment free and clear.

You must notify Dollamur within 48 hours of receiving your shipment of any piece count discrepancies, damages to your shipment or any other issues concerning the delivery of your order.

If you have any questions about receiving your shipment, please contact your sales representative or our home office and factory at 800-520-7647.

Shipping Lead Times

Vinyl Products

  • • No markings – Ship within 2 weeks (10 business days) of approved order
  • • Markings (logos, letters, circles, fight areas, etc) – Ship within 4 weeks (20 business days) of approved order

Carpet Products

  • • Standard rolls (137R, 138R, 139R, Flexi, etc) – Ship within 1 week (5 business days) of approved order
  • • Special rolls (EVA, special length, etc) – Ship within 2 weeks (10 business days) of approved order
  • • Carpet logos – Add 1 week (5 business days) to above lead times
  • • Full truckloads – Ship within 2 weeks (10 business days) of approved order

Home Mats

  • • Vinyl 5’x10’x1.25” Royal, Black, Red or Navy – Ship within 5 business days of approved order
  • • Carpet 5’x10’x1.25” & 4’x6’x1.25” – Ship within 5 business days of approved order
  • • All other thicknesses, colors and/or sizes for home mats will ship within 2 weeks (10 business days) of approved order

FLEXI-Connect® – Add 5-8 business days to above lead times

Accessories – Ship within 24-36 hours

Dollamur Limited Warranty - Revised 11/2016

Dollamur Sport Surfaces (“Dollamur”) offers a limited warranty on all of its products (“Dollamur Warranty”). The Dollamur Warranty period for each type of product is as follows:

Dollamur Product:

Custom Vinyl Sports Mats 5-Year Limited Warranty

• 100% replacement in years 1, 2, 3
• 50% replacement in year 4
• 25% replacement in year 5

Swain Martial Arts Mats 10-Year Limited Warranty

• 100% replacement in years 1, 2, 3
• 50% replacement in year 4
• 40% replacement in year 5
• 30% replacement in year 6
• 20% replacement in year 7
• 10% replacement in years 8, 9, 10

GymTurf Indoor Sports Turf 3-Year Limited Warranty

• 100% replacement in year 1
• 66.7% replacement in year 2
• 33.3% replacement in year 3

Carpet-bonded Sports Mats 3-Year Limited Warranty;

• 100% replacement

Home Sports Mats 1-Year Limited Warranty;

• 100% replacement

All Other Products 1-Year Limited Warranty;

• 100% replacement

Dollamur warrants that its products will be free from defects in materials or workmanship with proper installation and normal use and care for the warranty period stated above.

The Dollamur Warranty is only valid if:

• The mat was received and installed in full accordance with the Care & Handling Manual provided with the mat delivery and available online at www.dollamur.com; and,
• The mat has been subjected to normal use for which the mat was intended, and the mat has been cared-for on a regular basis per the Care & Handling Manual instructions; and,
• The mat has not been subjected to vandalism, misuse, neglect, accident, extended improper storage, nor has the mat been altered in any way.

The Dollamur Warranty is subject to normal wear and tear of the mat with normal use. The Warranty does not cover any cosmetic changes to the mat, such as scuff marks, denting or compression from handling or storage, and any fading or marring of the mat.

The FLEXI-Connect system falls fully under the Dollamur Warranty; except, however, the Dollamur Warranty does NOT cover damage to the FLEXI-Connect system due to improper handling of the mat.

Return and replacement freight of any valid warranty claim is covered as follows:

• Dollamur will pay 100% of the return and/or replacement freight if the valid warranty claim is made during the first year after the mat was purchased;
• Dollamur will pay 50% of the return and/or replacement freight if the valid warranty claim is made during the second or third years after the mat was purchased;
• The customer is responsible for paying all return and/or replacement freight after the third year following the date the mat was purchased.

Dollamur reserves the exclusive right to consider all warranty claims submitted by its customers and to make warranty claim decisions on a case-by-case basis in its sole discretion.

Ordering

How to Order:
Dollamur accepts Purchase orders from schools, government institutions, YMCAs and the US Military. Orders must be on official organization order forms and must be signed and authorized by the appropriate administrator. The offical purchase order form may be faxed or mailed to any Dollamur Sales Office.
Dollamur does not accept purchase orders from private clubs, individuals, or booster clubs. Prepayment is required when no acceptable purchase order is used. Dollamur accepts checks and credit cards; Visa, MasterCard, Discover and American Express.

Warning

We urge you to carefully read and consider the product safety warning section that follows. It is included to increase your awareness of the precautions that must be enforced in your gymnasium or sports facility to reduce the possibility of injury.

Any activity involving motion, height, speed, rotation, and/or physical contact creates the possibility of serious injury, including paralysis and even death from landing or falling on the neck, head, back or other parts of the body. This mat DOES NOT eliminate this hazard. Users assume a risk of serious injury in using this product. Users should strictly adhere to the following guidelines at all times:

1. Use this mat ONLY with proper training and under the supervision of a qualified instructor. Use of this mat without proper supervision, proper training, proper spotting equipment and/or trained spotters can be DANGEROUS and SHOULD NOT be undertaken or permitted.

2. Always allow enough space to properly and safely perform the chosen maneuvers.

3. Perform all maneuvers so as to avoid contact with instructors, bystanders, or other users, and to avoid going outside the perimeter of this mat.

4. Inspect the mat prior to and after any use. Inspect the mat for damage, defects or wears, including tears and flattening of the energy absorbing materials. Additionally mat protection may vary according to room temperature and age. Damaged products should be repaired or replaced immediately. If in doubt, do not use this product.

5. Mats can move during use. Before each use always check the mat for proper positioning and ensure mat is safely secured together. Read the owner manual before initial use.

6. Under no circumstances should this mat be used as a landing mat.

7. Know your own limitations and the limitations of this product. Follow progressive learning techniques and always consult an instructor.

8. Frequently clean mats using Dollamur mat cleaning products or other disinfectants to prevent skin infections. DO NOT USE BLEACH.

PDF Downloads

Dollamur Cleaner Product Label Information

FLEXI-Roll® with FLEXI-Connect® Setup & Care Manual

FLEXI-Roll® Setup &Care Manual - Non-Permanent Install

FLEXI-Roll® Carpet Setup &Care Manual